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TERMS AND CONDITIONS

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Thank you for using our products and services (“Services”). The Services are provided by FROM USA. By using our Services, you are agreeing to these terms. Please read them carefully.​

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Using our Services

You must follow any policies made available to you within the Services.

Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

 

Privacy and Copyright Protection

FROM USA privacy policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that FROM USA can use such data in accordance with our privacy policies. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to notify us, you can email us on our Contact page.

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Modifying and Terminating our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.​ You can stop using our Services at any time, although we’ll be sorry to see you go. FROM USA may also stop providing Services to you, or add or create new limits to our Services at any time. We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.

 

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER FROM USA, NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

 

Liability for our Services

WHEN PERMITTED BY LAW, FROM USA, AND FROM USA SUPPLIERS AND DISTRIBUTORS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.​ TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF FROM USA, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, FROM USA, AND ITS SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.​

 

Business uses of our Services

If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify FROM USA and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

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Payment terms and conditions

Our service uses the following payment methods: PayPal, Credit cards (Visa, MasterCard) 

​When using our service to purchase an item, members shall pay the following fees to our company within a given time period. We reserve the right to change handling fees and rates as needed without prior notice. 
- Item price plus tax
- Domestic shipping (from the store/seller to our distribution center)
- Handling fees 10%

- International shipping charges

​In addition to the above fees paid to our company, members may also bear customs duties that are charged in the destination country or region. ​

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Returns, Exchanges, and Claims (Including Damaged, Defective, or Incomplete Items)
Any claims or other requests for returns or exchanges shall only be accepted within 7 days of the item being delivered to the provided delivery address. In case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we shall negotiate with the seller for an exchange or return. However, if it is indicated on the item page, seller introduction page, terms and conditions of sale, or any other page managed by the seller that all sales are final, or that the seller does not accept returns or exchanges, we do not have an obligation to negotiate for a return or exchange. There may also be cases where a seller will refuse an exchange or return of an item due to a difference of opinion. Requests for a renegotiation following an unsuccessful negotiation attempt will not be accepted. Members shall confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item.
Members shall agree not to directly request a refund or refuse to pay through a credit card company or payment agency after the arrival of an item due to reasons outside of our company or the seller's control. 

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Counterfeit Items
Items that are suspected to be counterfeit shall be handled as defined in the above clause "Returns, exchanges, and claims." Members shall acknowledge that there is a risk of an item being counterfeit even if the seller has explicitly indicated that the item being sold is authentic or genuine on the item page.  In case that members are required to demonstrate that an item is authentic, we take no responsibility for appraising or verifying the item, nor for gathering information to help appraise or verify the item.  Members shall acknowledge that we shall not be held liable for any losses or damages resulting from a case being handled in accordance with this clause.

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Prohibited Items

Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by Japanese law. As such, FROM USA is obliged to strictly forbid any such items to be ordered for shipping to an address outside of Japan.Furthermore, some of the items listed in this Article are also prohibited from purchase within Japan. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances.

Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by American law. As such, FROM USA is obliged to strictly forbid any such items to be ordered for shipping to an address outside of the United States. Furthermore, some of the items listed in this Article are also prohibited from purchase within the United States. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances. We reserve the right to display alerts regarding shipping restrictions and/or limit the purchase of items judged to have a high likelihood of falling under such restrictions. Members shall acknowledge that items with a warning message that are successfully purchased are highly likely to be deemed to be ineligible for compensation upon inspection of the item received. Even when items do not have a warning message, they may be deemed as prohibited from or limited to export after purchase. As such, members shall be responsible for confirming the rules and regulations regarding international shipping before placing their order or bid. We assume no liability or responsibility for losses if an item prohibited from international shipping is purchased undetected by our alert system, and is later judged to be ineligible for export. We shall not be responsible for confirming the destination country or region's rules or regulations regarding the import and export of items. Members who use our service to ship items internationally take full responsibility for confirming rules and regulations regarding import and export in the destination country or region before placing an order or bid. We shall not be held liable for any losses or damages resulting from the purchase of prohibited items, and shall not offer cancellations, returns, or refunds in such cases. There are cases where an item on FROM JAPAN that is ineligible for international shipping can be delivered to a Japanese address. Members who wish to ship an item to a Japanese address shall bear the full responsibility of ensuring that the item is eligible for domestic shipping before placing an order or bid, and shall acknowledge that they must provide the Japanese address for the item when instructing it for shipping. In the unlikely event that a prohibited or restricted item is instructed for shipment abroad and is discovered to be ineligible for international shipment during transport, the member shall bear all costs and fees charged by the delivery company to handle the shipment according to their procedures. Furthermore, members shall take full legal and financial responsibility if any incident should occur, or if a third party should suffer damages, as a result of shipping the item. In cases where we need to dispose of an item which is ineligible for international shipping, or where a part of an item needs to be removed to make the item possible to ship abroad, members shall agree to cover any disposal fees and any other necessary expenses. In case that such an item has already been packed, members shall further agree to pay an additional repacking fee charged separately.

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Prohibited Items Banned or Regulated for Export by US Law 

The items below are also considered to be prohibited in addition to the items described in "Prohibited Items Banned or Regulated for Export by the USA Law".

  • Muscle-building drugs (Steroids)

  •  Chocolate Easter eggs made by Kinder Surprise 

  •  Medical devices, prescription medical equipment, veterinary equipment, and dental equipment 

  •  CBD oil, cannabis oil, and CBD products

  •  Narcotics, illegal drugs, and marijuana

  •  Military or police related items (hand guns, uniforms, protective gear, helmets) 

  •  Gambling related items (slot or roulette machines) 

  • Items requiring an electronic export license (shark skin wallets, mink fur coats)

 

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Usage Restrictions

Individuals, corporations or organizations residing in the countries/regions listed below, which are subject to economic sanctions imposed by the US Treasury Department of the Office of Foreign Assets Control, are not eligible to use our service.

  • Iran

  • North Korea

  • Cuba

  • Syria

  • Venezuela

  • Iraq

  • Sudan

  • Zimbabwe

  • Belarus

  • Yemen

  • Somalia

  • Libya

  • Democratic Republic of the Congo

  • Russia

  • Lebanon

  • Crimea

  • Donetsk People's Republic (self-proclaimed)

  • Luhansk People's Republic (self-proclaimed)

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Transparency

FROM USA is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Other affiliate links might be also included, for which we get a small commission.

 

About these Terms ​

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service. If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.​ These terms control the relationship between FROM USA and you. They do not create any third party beneficiary rights. If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.

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